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How to Request a Change of Information
Use this guide to update your mailing address, legal name, or Social Security Number on file with DHHL through the Beneficiary Portal. The fields you will be asked to complete depend on which type of change(s) you select. You may request more than one type of change in a single submission.
Name changes require supporting legal documentation (e.g., marriage certificate, divorce decree, or court order). SSN changes require a copy of your Social Security Card. All submissions require a photocopy of a valid government-issued ID.
Step-by-Step Instructions
1
Log In and Open Your Account Menu
After logging in to the Beneficiary Portal, click your username in the upper right corner to open the dropdown menu. Select My Account.
2
Click “Request Address or Information Change”
On your Account page, you will see your current contact details, mailing address, and account information. Click the Request Address or Information Change button in the upper right of the page.
3
Select the Type(s) of Change
The Information Change Notification Form will open as a modal window. Under Please make changes to my, check one or more of the following options:
- Mailing Address — triggers additional address fields
- Name — triggers additional fields; supporting documents required
- Social Security Number — triggers additional fields
Click Next to continue. The fields displayed on the next screen will vary based on your selection(s).
4
Enter Effective Dates for Each Change
For each change type you selected, enter an effective date using the calendar icon. The fields shown will match your selections:
- Mailing Address Change Effective Date — appears if you checked Mailing Address
- Name Change Effective Date — appears if you checked Name; you will also be asked to select the state where the name change occurred
- Social Security No. Change Effective Date — appears if you checked Social Security Number
After entering your effective dates, the form will display your Old Information (current address and name on file) for reference. Click Next when ready.
5
Enter Your New Information
The New Information section will appear based on your selections. Complete all required fields marked with an asterisk (*):
If you selected Name or Social Security Number:
Last Name (required) • First Name (required) • Middle Name (optional) • Social Security No. (required if SSN change was selected)
6
Enter Your New Mailing Address
If you selected Mailing Address, complete the full address fields in the New Information section:
Mailing Address fields (all required unless noted):
Street • City • State/Province • Zip/Postal Code • Country • Home / Business / Cell Phone (optional) • Email (optional)
7
Upload Required Documents and Sign
Upload required supporting documents using the Upload Files buttons or by dragging and dropping files:
Document upload requirements by change type:
- All changes: Photocopy of current government-issued photo ID
- Name change: Marriage certificate, Name Change Decree, or Divorce Decree
- Name change: Photocopy of updated ID reflecting new name
- SSN change: Social Security Card
At the bottom of the form, provide your e-signature by typing your full legal name in the Applicant/Lessee Signs field. This is required before you can proceed.
8
Submit and Review Confirmation
After clicking Next on the signature screen, your request will be submitted. A confirmation screen will appear with the message:
“Thank you for your submission. A case has been created for your Information Change Notification and someone will be in touch shortly.”Click Done to close the form. A DHHL representative will review your request and follow up if additional information is needed.
